Around 170 new jobs will help better serve customers and drive local economic development
WEST MONROE, La. – Entergy selected West Monroe, Louisiana, as the location to expand its contact center operations. The company is adding around 170 new jobs that will be comprised of customer care representatives and several supervisors and training specialists.
The expanded team of around 220, which should be in place by sometime this summer, will strengthen and support customer care across the company’s four-state service territory in Arkansas, Louisiana, Mississippi and Texas. More locally in the West Monroe area, the expansion will help drive economic development through job creation and additional spending.
“Entergy’s expansion of its West Monroe customer service center demonstrates a strong commitment to communicating effectively with its 1.1 million utility customers in Louisiana,” Gov. John Bel Edwards said. “With a presence in nine out of every 10 parishes in our state, Entergy plays a key role in supporting Louisiana’s emergency response and community recovery efforts after severe weather events. This announcement is good news for the state’s 2022 hurricane season preparations, and good news for the economy of Louisiana’s Northeast Region.”
“The City of West Monroe is thrilled to learn Entergy will be expanding its contact center operations in West Monroe,” said Staci Mitchell, West Monroe mayor. “We believe this significant addition of quality jobs will drive economic growth in our area. Entergy plays an important role in our community’s overall growth, economic development and quality of life. We thank them for investing in our community

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