Customers can stay informed via Entergy app, outages map
LITTLE ROCK, Ark. – As Winter Storm Landon rapidly closes in on the state, Entergy Arkansas encourages customers to prepare for outages due to freezing rain and ice accumulation likely to affect the service area.
Roughly 3,000 personnel – including transmission and distribution line workers, drone and helicopter operators and scouts, vegetation crews, emergency operations, safety and logistics managers – are placed at strategic locations across the state and ready to begin assessments, repairs and restorations as soon as it’s safe to do so.
“Predicting outages due to winter storms can be challenging, but we know ice brings about a different set of challenges for our crews working to restore power,” said Ventrell Thompson, acting vice president of Entergy Arkansas Customer Service. “It can make roads and walkways treacherous, impact access to our transmission and distribution lines, and generally cause greater damage to the power system as ice accumulates.
“This makes restoration more difficult and time-consuming, so we ask for your patience. In the more heavily impacted areas, customers may experience service interruptions for days, but please know that Entergy Arkansas is working to keep the power on and restore outages as safely and as quickly as possible.”
Freezing rain and ice is particularly harmful to electrical lines and tree limbs, with various effects based on the amount that accumulates.
One-eighth inch of freezing rain coating tree limbs and lines can begin to cause outages by breaking limbs hanging over power lines.
At one-quarter inch of freezing rain

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