United First U.S. Airline to Offer Economy Customers Option to Pre-Order Snacks and Beverages

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CHICAGO, July 28, 2021 /PRNewswire/ — Starting today on select flights, all United customers – no matter what cabin of service they’re flying in – can use the airline’s award-winning mobile app and website to pre-order meals, snacks and beverages up to five days before they’re scheduled to travel. United is the first and only U.S. airline to offer economy customers the option to pre-order snacks and beverages, a reflection of the customer experience transformation underway at the airline.

United’s pre-order technology is an extension of the airline’s contactless payment platform that allows customers to store payment information in a digital wallet. United’s pre-order option is now available on select flights departing from Chicago to Orange County, CA Sacramento, CA and San Diego, and will expand to all flights over 1,500 miles by early fall.”Our new pre-order option reflects the customer experience transformation taking place at United – customers in our economy cabins will have an easy, convenient way to choose their snack or drink, and our flight attendants can move through the cabin faster, delivering more personalized service,” said Toby Enqvist, chief customer officer for United. “This new feature also builds on our existing contactless payment technology, which has enabled us to safely resume our inflight food and beverage program on select flights.” How It WorksFive days prior to departure, customers will see an option in the Reservation Details section of the United app or on United.com to pre-order food and beverage items available for

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