Veteran energy executive will be responsible for powering the customer experience as the company builds the premier utility
NEW ORLEANS – Entergy Corporation (NYSE: ETR) today announced that David Ellis has been appointed chief customer officer for the company. He will report to Rod West, Entergy’s group president for utility operations, and will assume his new role effective May 9, 2021.
As Entergy’s first-ever chief customer officer, Ellis will lead the company’s strategic efforts aimed at delivering extraordinary customer experiences while also bringing to market innovative solutions to keep pace with evolving customer needs and expectations.
“Whether we’re powering a single-family home, small business, school, or large industrial complex, our customers expect us to understand their aspirations and the outcomes that matter to them,” said West. “In this new role, David will help us partner with our customers at every touchpoint to enable us to meet their reliability, affordability and sustainability goals and to develop solutions that create sustainable value,” continued West. “That’s what customers expect from the premier utility. We are excited about David leading this important effort across all of our operating companies.”
“In this new role, David will help us partner with our customers at every touchpoint to enable us to meet their reliability, affordability and sustainability goals and to develop solutions that create sustainable value.” – Rod West, Utility Operations Group President, Entergy Corporation
Ellis has served as president and CEO of Entergy New Orleans, LLC, an electric and gas utility subsidiary of Entergy Corporation that serves 207,000 electric and 108,000